Alacran Group icon

Privacy Policy

PRIVACY POLICY – For Users in US

Alacran Group LLC (“Alacran Group,” “we,” or “us”) operates the website located at  www.alacrangroup.com  (“Website”). This document serves as Alacran Group’s Privacy Policy (the “Policy”) for the Website as it applies to the Website’s users.

Alacran Group makes the Website available to individuals (“Users” or “you”) and the information you provide is used to provide you with a moving quote either from Alacran Group or in the event that we are not capable of serving your needs, to the appropriate moving companies that service your area. All activities engaged in through the Website are subject to this Policy. This Policy explains what information Alacran Group collects about its Users, how Alacran Group uses and/or shares this information, and how such information is maintained. By using the Website, you accept the terms of this Policy. 

This Policy applies only with respect to the information collected by Alacran Group through the Website, and not any information collected or obtained through other methods or sources. Please note that Alacran Group may change this Policy at any time (See “Changes to this Policy,” below), and that Alacran Group may in the future use your information for additional purposes not currently included in this Policy. Please see Section 11, Changes to this Policy, below.

1) Collection of Personally Identifiable Information

Alacran Group collects Users’ personally-identifiable information (“PII”) that is volunteered by Users. Examples of PII that may be requested and/or collected include but are not limited to: first and last name, address, zip code, email address, telephone number, facsimile number, and company or business identity. From time to time, Alacran Group may also present opportunities for Users to voluntarily provide additional information about themselves.

Alacran Group’s websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non personal information.

2) Use and Sharing of PII

Alacran Group uses PII to provide the User with information about Alacran Group’s Services, and to provide Alacran Group’s third-party vendors with information about User’s needs. YOUR USE OF THE WEBSITE SERVES AS YOUR ACKNOWLEDGEMENT AND APPROVAL OF THIS PRACTICE.

Users’ PII may also be used to: deliver and improve our products and services; manage our business; manage your account and provide you with customer support; perform research and analysis about your use of, or interest in, our or others’ products, services, or content; communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties; develop, display, and track content and advertising tailored to your interests on our Service and other Websites or websites, including providing our advertisements to you when you visit other websites; analyze data about our Website (i.e., analytics); verify your eligibility to utilize our Service; enforce or exercise any rights in our Terms of Service; and perform functions or services as otherwise described to you at the time of collection. 

PII collected by us may be added to our databases and used for future marketing purposes, including but not limited to email and direct marketing. We may also share your PII with third-party vendors that perform certain services on our behalf. These services may include fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Website functionality, and supporting other features offered as part of our services. These vendors may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.

In addition, we may also disclose Users’ PII in order to: (1) comply with applicable laws (including, without limitation, the CAN-SPAM Act); (2) respond to governmental inquiries; (3) comply with valid legal process; (4) protect the rights or property of Alacran Group, including without limitation, filing copyright applications with the Library of Congress, Copyright Office, or (5) protect the health and personal safety of any individual.

By submitting your PII through the Website, you agree that your PII may be used in any manner contemplated in this section.

3) How PII is Protected

We appreciate our Users and take your privacy seriously. Any PII that is stored on our computers is protected from unauthorized access and use via passwords as well as other standard industry-acknowledged means. Our servers which store this information are protected by a firewall. We take additional precautions for PII which is especially sensitive, such as financial information. We will only request or transmit this information over secure Internet connections using precautions such as Secure Sockets Layer (SSL) encryption, security keys and password authentication from any third parties receiving this information.

Though we take the utmost precautions to protect your PII, please be informed that no data transmission over a cellular phone or the Internet, nor any storage of information on servers or other media, is ever 100% completely secure. While we aim to protect your PII to the greatest extent possible, this policy is not intended to be, and should not be construed as, a warranty or guarantee of absolute security of your PII.

As always, you should use common sense whenever you disclose personal information over the Internet or a cellular network, regardless of the applications or website(s) you use. If you suspect that your PII is being used in connection with the Website in a manner contrary to this Privacy Policy, please let us know immediately. To contact us, please send an email to info@AlacranGroup.com.

4) Non-Personally Identifiable Information

Alacran Group may also collect certain non-personally identifiable information, including but not limited to the information more fully described below.

Authentication Tokens.  Alacran Group may use authentication tokens on the Website. Authentication tokens are small pieces of information that enable the Website to more easily communicate and interact with the User. For example, Alacran Group may place an authentication token on a User’s mobile device if a User uses that device to register for Alacran Group’s Website. The next time that User uses the Website, Alacran Group’s server will recognize the authentication token (and the User) and allow the User to perform certain actions immediately without having to log in.  

Mobile Device Identifiers. Alacran Group may collect information about the mobile devices from which you access the Website. We may collect and store the unique identifier assigned to your mobile device(s) by the manufacturer, or other identifying information about your device.

Other Data. All photographs, opinions, ideas, suggestions, other feedback, and all other information submitted by You through the Website may be used by us without any restriction and free of charge.

Although the information collected through the foregoing methods does not itself contain any PII, Alacran Group may analyze and match such information with other information that you provide (including PII) as well as information that Alacran Group may obtain elsewhere, and Alacran Group may share all or some of such information with actual or prospective movers, van lines, or other third parties.

Alacran Group may also disclose non-PII in order to (1) comply with applicable laws, (2) respond to governmental inquiries, or (3) comply with valid legal process, or (4) protect the rights or property of Alacran Group or Users of the Site.

5) Your Information

Your privacy is critically important to us. At Alacran Group, we have a few fundamental principles:

  • We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
  • We store personal information for only as long as we have a reason to keep it.
  • We aim to make it as simple as possible for you to control what information on your website is shared publicly (or kept private), indexed by search engines, and permanently deleted.
  • We help protect you from overreaching government demands for your personal information.
  • We aim for full transparency on how we gather, use, and share your personal information.

Who We Are

Alacran Group works with incredible acts from across the world. We work in true partnership with our artists to provide the creative support and opportunity to release great music to an international audience.

6) Third Party Services

Alacran Group’s communications to you, as well as the Website, may contain links to the websites of other providers of products and services that may be of interest to you. When you click the link to one of these other entities, you will leave the Website and be connected to the website or Website of such entity. In such an event, this Policy will not apply to your use of, and activities on, those third-party websites. Alacran Group does not have any control over the information handling practices of these other entities, and you should familiarize yourself with the privacy policies of such other entities before you share any PII with them. We encourage you to read all other legal notices posted by these other entities as well. Alacran Group shall have no responsibility or liability for your visitation to, and the data collection and use policies and practices of, these other entities.

7) Note Concerning Individuals 18 Years of Age and Younger

The Website and the content available in connection therewith are neither intended for, nor directed to, children under the age of 18. You must be at least 18 years old to have our permission to use our Website and to provide your PII to Alacran Group. If Alacran Group learns that a User is under the age of 18, Alacran Group will promptly terminate the User’s account and delete the User’s PII from Alacran Group’s records. Alacran Group will not knowingly disclose or distribute such information to third parties.

8) Security

While Alacran Group takes reasonable precautions to safeguard information transmitted between Alacran Group and Users of the Website, Alacran Group may be unable to prevent unauthorized access to such information by third parties or inadvertent disclosure of such information. Users acknowledge this risk when communicating with Alacran Group.

9) Consent to Processing

By providing PII and other information to Alacran Group, Users of the Website fully understand and unambiguously consent to the collection and processing of such information in, and the transfer of such information to, the United States and other countries or territories, in accordance with the terms of this Policy.

10) Transfer in Certain Circumstances

In its sole discretion, Alacran Group may transfer, sell or assign information collected on or about Users of the Website, including without limitation, PII and other User-provided information, to one or more third parties as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Alacran Group.  

11) Changes to This Policy

Alacran Group may, from time to time, amend this Policy, in whole or part, at its sole discretion. Any changes to this Policy will be effective immediately upon the posting of the revised policy to the Website.

12) Questions About This Policy

Questions about this privacy policy or Alacran Group’s privacy practices should be directed to info@AlacranGroup.com

PRIVACY POLICY – For Users outside of the US
EU GENERAL DATA PROTECTION (GDPR)

Alacran Group LLC (“Alacran Group”operates the website located at  www.alacrangroup.com  (the “Website”). This document serves as Alacran Group’s Privacy Policy (the “Policy”) for the Website as it applies to the Website’s users (“Users””)

Alacran Group makes the Website available to provide Users with a moving quote either from Alacran Group or, in the event that we are not capable of serving your needs, to the appropriate moving companies that service your area. All activities engaged in through the Website are subject to this Policy (“Our Services”). This Policy explains what information Alacran Group collects about its Users, how Alacran Group uses and/or shares this information, and how such information is maintained. By using the Website, you accept the terms of this Policy. 

This Policy applies only with respect to the information collected by Alacran Group through the Website, and not any information collected or obtained through other methods or sources. Please note that Alacran Group may change this Policy at any time and that Alacran Group may in the future use your information for additional purposes not currently included in this Policy. Please see Section 14, Changes to this Policy, below.

1. How We Collect Your Information

Alacran Group collects your personal information when you register on our Website. We also look at how visitors use our Website, to help us improve Our Services and optimise visitor experience. We collect information when you sign up to use Our Services.

2. Information We Collect From You

As part of our commitment to the privacy of visitors to our Website, we want to be clear about the sorts of information we will collect from you.

When you sign up for Alacran Group you may be asked to provide the following: your first and last name, address, zip code, email address, telephone number, facsimile number, and company or business identity. From time to time, Alacran Group may also present opportunities for Users to voluntarily provide additional information about themselves.

We may also collect information about your usage of the Website and information about you when you contact us with questions and enquiries via our Website.

3. Use Of Your Information

We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

Where we are under a legal obligation to do so we may use your information to comply with any legal obligation or regulatory requirement to which we are subject.

4. Automated Decision Making

Where we believe we may detect fraudulent activity we may block you from using our Website.

5. Retention Of Your Information

We will not retain your information for any longer than we think is necessary.

When determining the relevant retention periods, we will take into account factors including:

  • our contractual obligations and rights in relation to the information involved;
  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • our legitimate interests where we have carried out balancing tests (see section on ‘How we use your personal information’ above);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

6. Disclosure Of Your Information

The information we collect about you may be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with.

We may also share your information:

  • if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention;
  • in order to enforce our contractual terms with you and any other agreement;
  • to protect the rights of Locked In or others, including to prevent fraud; and
  • with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police.

7. Security

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8. Your Rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

9. The right to be informed

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.

10. The right of access

You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please contact us.

11. The right to rectification

You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us.

12. The right to erasure

This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us.

13. The right to restrict processing.

You have rights to ‘block’ or ‘suppress’ further use of your information. When processing is restricted, we can still store your information, but will not use it further.

14. The right to data portability

You have the right to obtain your personal information in an accessible and transferable format so that you can re-use it for your own purposes across different service providers. This is not a general right however and there are exceptions. To learn more please get in touch.

15. The right to lodge a complaint

You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority.

16. The right to withdraw consent

If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by contacting us. Withdrawing consent will not however make unlawful our use of your information while consent had been apparent.

17. The right to object to processing

You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out above or by getting in touch.

18. Changes To Our Privacy Policy

You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out above or by getting in touch.

19. Questions And Complaints

Questions about this privacy policy or Alacran Group’s privacy practices should be directed to info@AlacranGroup.com

If you are not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Website: www.ico.org.uk